Refund policy

Overview

At The Golf Lab, we are committed to providing high-quality products and services. We understand that sometimes issues may arise, and we are dedicated to resolving them in accordance with Australian Consumer Law. This policy outlines your rights to a refund, repair, or replacement for products and services purchased from The Golf Lab.

Refund Policy for Products

  1. Change of Mind

    • We do not offer refunds or exchanges for change of mind. Please choose carefully.

  2. Faulty, Damaged, or Incorrect Items

    • If you receive a product that is faulty, damaged, or incorrect, please contact us immediately. You are entitled to a refund, replacement, or repair if the product:
      • Is faulty or of unacceptable quality.
      • Is not fit for its intended purpose.
      • Does not match the description or sample shown to you.
      • Was damaged during delivery.

  3. Proof of Purchase

    • To process a refund, replacement, or repair, proof of purchase is required. This includes a receipt, bank statement, or another form of proof that clearly shows the purchase details.

  4. Timeframe

    • Claims for refunds, repairs, or replacements must be made within a reasonable time from the date of purchase. For most products, this is within 30 days, but this may vary depending on the product and the nature of the problem.

  5. Assessment

    • We may need to assess the product to determine if it is faulty or damaged. This may involve sending the product to the manufacturer for a detailed inspection.

  6. Costs

    • If the product is found to be faulty or damaged, we will cover all costs associated with the repair, replacement, or refund, including return postage. If the product is found to be in good working order, you may be responsible for any costs incurred.

Refund Policy for Services

  1. Change of Mind

    • We do not offer refunds for change of mind on services. Please ensure that you are certain about booking our services.

  2. Service Issues

    • If you are not satisfied with a service provided, please contact us immediately. You are entitled to a remedy if the service:
      • Was not provided with due care and skill.
      • Did not achieve the results you were led to expect.
      • Was not provided within a reasonable time (when no time is set).

  3. Proof of Purchase

    • Proof of purchase is required to process a refund or offer a remedy for a service. This includes a receipt, bank statement, or another form of proof that clearly shows the purchase details.

  4. Timeframe

    • Claims for refunds or remedies for services must be made within a reasonable time from the date the service was provided.

How to Make a Claim

To make a claim for a refund, replacement, or repair, please contact our customer service team at:

  • Phone: 0433148948
  • Email: hello@thegolflab.com.au
  • In-Person: Visit us at The Golf Lab, unit 8/5 Sykes Place, Ocean Grove VIC 3226, Australia.

Please provide the following information:

  • Your name and contact details.
  • Proof of purchase.
  • Description of the issue.
  • Photos of the faulty or damaged product (if applicable).

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For more information on your rights as a consumer, please visit the Australian Competition and Consumer Commission (ACCC) website at [ACCC Website].

Thank you for choosing The Golf Lab. We are here to ensure you have a positive experience with our products and services.