Shipping Rates:

Free shipping for orders $75+ within Australia.

$15 AUD flat rate for orders under $75.

International rates calculated at checkout.

Order Processing & Dispatch:

Confirmation email sent after purchase.

Orders processed within 24 - 48 hours; some items may take up to 14 days (noted in listings).

Out-of-stock items: We’ll contact you for alternatives.

Shipping Methods:

Domestic: Sendle for smaller items; Interparcel partners for larger items.

International: Interparcel network, rates vary at checkout.

Tracking provided for all shipments.

Delivery Locations & Timing:

Domestic: No P.O. boxes; all addresses in Australia.

International: Costs/times vary by destination.

Delivery estimates provided at checkout.

Customs, Duties & Taxes (International Orders):

Import duties and taxes are the buyer’s responsibility. Check local regulations before ordering.

Damages & Missing Packages:

Damaged items: Email photos to hello@thegolflab.com.au.

Missing items: Check common delivery areas and neighbors; contact us if unresolved.

Questions?
Email us at hello@thegolflab.com.au.