Shipping Rates:
Free shipping for orders $75+ within Australia.
$15 AUD flat rate for orders under $75.
International rates calculated at checkout.
Order Processing & Dispatch:
Confirmation email sent after purchase.
Orders processed within 24 - 48 hours; some items may take up to 14 days (noted in listings).
Out-of-stock items: We’ll contact you for alternatives.
Shipping Methods:
Domestic: Sendle for smaller items; Interparcel partners for larger items.
International: Interparcel network, rates vary at checkout.
Tracking provided for all shipments.
Delivery Locations & Timing:
Domestic: No P.O. boxes; all addresses in Australia.
International: Costs/times vary by destination.
Delivery estimates provided at checkout.
Customs, Duties & Taxes (International Orders):
Import duties and taxes are the buyer’s responsibility. Check local regulations before ordering.
Damages & Missing Packages:
Damaged items: Email photos to hello@thegolflab.com.au.
Missing items: Check common delivery areas and neighbors; contact us if unresolved.
Questions?
Email us at hello@thegolflab.com.au.
