The following information sets out the terms and conditions that constitute our Shipping Policy.
We ship all orders
$75.00 and above free
to any location within Australia.
For orders under $75.00, a
flat rate of $15 AUD
applies.
For items shipped outside of Australia, shipping rates are calculated at checkout using Interparcel Australia’s international rates.
An email confirmation is sent to your email address after placing your order. Please keep this email as proof of your purchase.
We aim to pack and prepare all items for shipping within
24 hours of payment receipt
. If the item is out of stock, we will contact you via email or phone to discuss options. Some items may require up to 14 days to ship, as noted in specific product listings.
We partner with
Interparcel Australia
, which provides access to a wide range of trusted couriers, including DHL, FedEx, StarTrack, UPS, and more.
For smaller items such as balls and gloves, we use
Sendle
to offer cost-effective and reliable shipping.
Orders are shipped using the best available courier for your location and item size to ensure timely and secure delivery. All shipments include tracking for your convenience.
The Golf Lab ships to all commercial and residential addresses within Australia.
We do not ship to P.O. boxes.
International orders are shipped using Interparcel Australia's network of couriers. Shipping costs are calculated at checkout. Delivery times and costs may vary depending on the destination country.
Domestic Orders:Orders under $75.00: Flat rate of $15 AUD.Orders $75.00 and above: Free shipping.International Orders:Rates are calculated at checkout based on the destination and courier availability.
Delivery times are estimates provided at checkout and may vary due to carrier practices, delivery location, and unforeseen circumstances (e.g., weather delays).
All orders include tracking. Once your order is shipped, you will receive an email with a tracking link. Tracking updates may vary depending on the courier.
For international orders, import duties, fees, and taxes may apply depending on your country’s customs regulations. These fees are the customer’s responsibility and are not covered by The Golf Lab. We recommend checking your country’s import policies before placing an order.
If your package arrives damaged, please contact us immediately at
with photos of the damage.
If you believe your package is lost or missing, please check common delivery areas and contact neighbors. If you still cannot locate your package, contact us at
, and we will assist you.
If you have any questions about shipping or delivery, feel free to contact us at
.